Jennifer Stegman is director of logistics at the Martz Group, headquartered in Wilkes-Barre, Pa. Her position is new for 2018, and it was created to streamline processes, improve efficiencies, and standardize all of the Martz Group’s operating companies.
The Martz Group, founded in 1908, is a fifth-generation, family-owned and -operated transportation company that has provided safe, reliable, and courteous service at an affordable price for more than a century. Its services offered have continuously evolved, and the company now has locations in seven states: Pennsylvania, New York, New Jersey, Maryland, Virginia, Washington, D.C., and Florida.
Q: How did you get your start in the motorcoach travel and tourism industry?
Jennifer Stegman: I had been in sales for most of my career. There was an opening for a sales manager at the Martz Group in 2014. I applied, and here I am today.
Q: What does the Martz Group offer to its customers and community that is unique?
JS: The Martz Group is very proud of some of the amenities we offer to our customers and communities. We recently rolled out a rewards program to show the appreciation we have for our commuters. We offer live bus-tracking, mobile ticket-purchasing, best in-coach amenities, and much more. The average age of our fleet is just under 4 years old! We take great pride in our relationship with our customers and the communities they come from. As we get ready to celebrate our 110th anniversary, we look to focus on the people and communities that have made all of this possible.
In addition to our efforts to help support our customers and communities, we believe it is also very important to reinvest into our team members. At our Maryland and Virginia locations, we offer a tuition assistance program.
Q: What is your leadership philosophy?
JS: I am a firm believer in doing whatever it takes to help the team. If you show employees that you are willing and able to do the tasks required of them, I feel you earn respect and admiration. In addition, I am constantly analyzing strengths of team members to find out areas of development and advancement opportunities for them.
Q: What advice do you have for someone just starting out in the motorcoach travel and tourism industry?
JS: Network, network, network! Ask questions, use your resources, and be generous with your own knowledge.
Q: Why did you get involved in ABA’s Women in Buses (WIB) Council?
JS: In an industry that is predominantly male, I thought it was important to connect with other women, especially in leadership roles. The annual meetings, webinars, and conference calls have provided me with insight that I have utilized to make me a better asset to the Martz Group. I would encourage all women who are members of ABA to sign up and become a part of WIB.
Q: What industry issue would you most like to see resolved, and why?
JS: Driver recruitment and retention. I currently serve on an internal committee that has sole focus on this item. It is a pressing concern, and the endurance of our industry is dependent upon solutions.