Careers | American Bus Association

ABA is currently seeking a full-time Membership Coordinator and an Executive Director for the ABA Foundation to start ASAP.

Membership Coordinator

Reports to: Senior Membership Manager
Job Type: Full-time
Location: Washington, D.C. metro region

ABA Overview

The American Bus Association is a 501(c) 6 trade association representing North American motorcoach and charter bus operators, group travel, and tourism industries. We’re on a mission to connect people with places through an international, national network of bus and motorcoach operators, manufacturers, tour companies, tourism bureaus, destination venues, and those who love to travel.

Together, ABA supports the growth of member businesses through cross-sector events, industry research, philanthropy, and policy advocacy, which enables professional development, business connections, mobility, and travel.

Position Overview

The Membership Coordinator will support the ABA Membership department, focusing on member acquisition, retention, and engagement activities. This individual will assist with the department’s day-to-day operations, contributing to both strategic and administrative tasks. The ideal candidate will have a strong background in sales, marketing, and customer service and be able to learn quickly about our industry to communicate effectively with prospective and current members.

Key Responsibilities:

  1. Member Acquisition and Sales Support:
    • Assist in identifying and targeting potential new members.
    • Support sales initiatives by responding to inquiries and providing information.
    • Assist in developing sales strategies to promote membership packages.
  2. Member Retention and Engagement:
    • Create and send renewal invoices in the database.
    • Send renewal confirmation letter upon receipt of renewal payment.
    • Send renewal email reminders.
    • Conduct renewal calls to members who have open invoices.
    • Sell current members on their benefits to ensure a higher renewal rate.
    • Assist with member communications to ensure timely and relevant information delivery (email management of two additional email boxes).
    • Monitor member engagement and proactively reach out to members at risk of non-renewal.
    • Support efforts to gather member feedback and contribute to continuous improvement of membership benefits, services, and processes.
    • Send quarterly check-ins to members to update their accounts, and send 3, 6, and 9 monthly check-ins to current members.
    • Send weekly membership reports to the CEO and Sr. Membership Manager.
  1. Administrative Support:
    • Maintain accurate member records and databases, ensuring up-to-date contact details and membership statuses.
    • Responsible for all new membership applications received via email. Use the SAFER platform to verify the information provided on the application.
    • Ensure membership processes are current and updated.
  1. Customer Service:
    • Serve as the first point of contact for current and potential members, answering inquiries via phone and email.
    • Provide exceptional customer service by addressing member concerns, resolving issues, and delivering solutions.
    • Assist in resolving billing or payment issues related to memberships.
  1. Collaboration and Team Support:
    • Collaborate with the Sr. Membership Manager and other team members on initiatives to grow and retain the membership base.
    • Participate in team meetings and contribute to brainstorming and strategy discussions.
    • Travel and participate once a year in the annual Marketplace show.

Qualifications

  • Proven experience in a sales or customer service role, preferably within a membership-based organization.
  • Strong interpersonal skills with the ability to build relationships with diverse groups.
  • Excellent verbal and written communication skills.
  • Strong organizational, attention to detail, and time-management abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM/database management software.
  • Ability to work independently and as part of a team.
  • Sales or marketing experience is a plus.

Preferred

  • Knowledge of membership or association management is a plus.

Benefits

  • Health insurance
  • Paid time off
  • Flexible work environment
  • Retirement plan
  • Professional development opportunities

Salary

  • Starts at $50,000 annually and commiserate with experience.

To Apply

Please submit a cover letter that includes your salary expectations and your CV/resume to Boshia Smith, Senior Membership Manager.

This position was posted on October 28, 2024.

Executive Director, ABA Foundation; Policy Director, American Bus Association

The ABA Foundation, a nonprofit organization that provides scholarships, research, and continuing education for the motorcoach and tour industry, will play a more significant role in the ABA value proposition and the public affairs and government relations programming. The ABA Foundation’s mission is to support the motorcoach travel and tour industry with research and scholarships that benefit ABA and help educate the industry, policymakers, the media, and the public. The Foundation currently awards dozens of scholarships annually totaling over $100,000. The Foundation has awarded over $1 million in scholarships since its inception in 1997. Our scholarship programs help ABA members and the general public earn degrees that support the motorcoach travel and tour industry and promote academic excellence and diversity. The Foundation also facilitates research on the industry’s economic impact, size and efficiency, energy use and emissions, sales data, and more.

The Foundation Board has authorized the hiring of a dedicated Executive Director to advance the Foundation’s mission and leverage its resources to support the Foundation’s mission and areas of alignment with ABA. The most significant areas of need are identifying research and data gaps across the motorcoach travel and tour industry, which are needed to inform and advance the industry’s public policy agenda and establish the Foundation as the go-to data hub for the motorcoach travel and tour industry.  Research is essential to helping the public and policymakers understand the significance of the motorcoach, travel, and tour industries and enacting sound public policy to ensure the success of ABA’s bus, tour, and travel members.  

Executive Director, ABA Foundation & Policy Director, American Bus Association

Job Overview:

The American Bus Association (ABA) is seeking an experienced professional to serve as the Executive Director of the ABA Foundation while also supporting Policy Affairs for ABA. This unique position involves a dual focus with a large majority of the role dedicated to leading the ABA Foundation, a 501(c)(3) organization that conducts and distributes industry research, promotes scholarships and supports philanthropic activities. The remaining role will focus on ABA’s legislative affairs and policy analysis. This person will not be a federally registered lobbyist.

The ideal candidate will have a background in communications, marketing, government relations, and strategic advocacy campaign execution, with the ability to advance the Foundation’s mission support ABA legislative initiatives, and engage ABA members and industry stakeholders. Experience with foundations and/or industry-led research campaigns is preferred but not required.

Key Responsibilities

ABA Foundation Leadership (80%):

  • Lead the ABA Foundation’s mission to conduct, compile, and disseminate industry research and data to ABA members, policymakers, and the public.
  • Develop and implement strategies to expand the Foundation’s scholarship and philanthropic programs.
  • Establish partnerships with external organizations, including the media, to enhance research efforts and philanthropic activities.
  • Secure funding for the Foundation through grants, sponsorships, and donations to support research and scholarships.
  • Communicate the Foundation’s impact through various channels, including reports, presentations, in-person events, and digital platforms.
  • Ensure that all Foundation activities comply with nonprofit regulations and align with the Foundation and ABA’s strategic missions.

Policy Director, American Bus Association (20%):

  • Monitor federal, state, and local legislation affecting the group travel industry, providing regular analysis and updates.
  • Support the ABA’s interests before policymakers, through written testimony, policy briefs, issue messaging, and meetings.
  • Communicate the ABA’s policy priorities to members, policymakers, and the public through targeted outreach and campaigns.
  • Represent the ABA in various state association and other coalition settings, including travel ~25-35% to events outside of Washington, D.C.

Qualifications:

  • 7+ years of experience in communications, government relations, public policy, data science, or a related field.
  • Demonstrated success in leading strategic campaigns that drive organizational goals.
  • Strong public speaking and presentation skills, with the ability to translate complex issues for diverse audiences.
  • Proven fundraising skills through successful campaigns to achieve large-value donation projections.
  • Familiarity or experience with trade show operations and show-based fundraising activations.
  • Expertise in digital media, marketing, and content creation to engage stakeholders effectively.
  • Proven leadership and project management skills, with the ability to balance Foundation and legislative responsibilities.
  • Experience working with nonprofit organizations, particularly in research, philanthropy, or public policy, is a plus.
  • Bachelor’s degree required; advanced degree in public policy, communications, or related field preferred.

Key Competencies:

  • Creative strategic thinker with an aptitude for collaboration and driving results.
  • Exceptional interpersonal skills and the ability to build and maintain relationships across sectors.
  • Strong policy analysis and legislative advocacy expertise.
  • Ability to prioritize, manage multiple projects, and thrive under deadlines.
  • Passion for the ABA Foundation’s mission and the legislative interests of the ABA.
  • The person will not be a federally registered lobbyist.

Benefits

  • Health insurance
  • Paid time off
  • Flexible work environment
  • Retirement plan
  • Professional development opportunities

Salary

  • Commensurate with experience

To Apply

Please send Callie Hoyt, Senior Vice President of Public Affairs and Government Relations, a cover letter that includes your salary expectations and your CV/resume.

This position was posted on October 31, 2024.

The American Bus Association serves a thriving industry that provides nearly 600 million passenger trips annually on charters, tours, scheduled service, and shuttles. Membership in ABA includes motorcoach operators, tour operators, tourism-related organizations, and products and service suppliers.

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