Championship Principles for Customer-Centric Culture

Webinar | May 28 | 2 p.m. Eastern

Track: Customer Experiences: Net Promoter Score
Speaker: James Brown

May 28, 2025
2:00 – 3:00 p.m. Eastern

Session Info

Successful organizations understand customer service is important, but GREAT organizations are deliberate about their customer service framework, creating a customer-centric culture. In this presentation, you will learn how to set yourself and your organization apart by making customer-centric service an intentional aspect of your daily operations, ultimately helping you better reach your business goals. Take the stride from “a customer” to “MY customer.”

Your Speaker

James is a speaker, emcee, voice-over talent, and presentation coach; I guess you could say he’s a man who wears many hats (literally has more than 40 “B” caps!) Known for his commanding voice and interactive approach, he lives by the creed that everybody is your customer. A former All-American and award-winning Sales executive, James is no stranger to competing at the highest levels. James’ unique expertise as a leader and teammate has paved the way for him to be an asset to organizations, challenging them to leverage the power of relationships in “The Xchange Zone.”