[Research] Intercity Bus Services 2023 | American Bus Association

Intercity Bus Services Research by DePaul University

The 2023 Intercity Bus Services research by DePaul University examines the sector’s economic performance and trends shaping its future.

New Destinations: 2023 Outlook for the Intercity Bus Industry in the United States

Executive Summary

  • About the Report: This report analyzes key geographic and nationwide trends for the intercity bus industry in the United States, including predictions about how the sector will change in 2023.
  • Key Highlights:
    • Chronic driver and mechanic shortages, the shuttering of traditional bus terminals, the increasing average age of motor coaches, unpleasant customer experiences due to the conditions around curbside pick-up spots and in terminals, and unruly passengers continue to hurt the industry.
    • Prediction: FlixBus and Greyhound will continue their push to assimilate their networks, made possible by a new reservation platform and more technology-sharing. The integration will allow travelers to make connections between each other’s buses on a single ticket and bring more stations and stops into closer proximity, with particular emphasis on public transit hubs. The transition will require devoting much attention to customer care.
    • Prediction: Over the next 18 months, premium bus services will spread to regions lacking such service, including Arizona, the Heartland, and the Pacific Northwest. This expansion, in some cases, will be spurred by the growing popularity of long-distance airport shuttle services, which give travelers a taste of the conveniences of ground travel options while sidestepping the hassle of flying.

Citation

Methodology

  • The information in this report was compiled using public data sources and an analysis of industry news.

Download the Full Report (PDF)

Additional Resources

The American Bus Association serves a thriving industry that provides nearly 600 million passenger trips annually on charters, tours, scheduled service, and shuttles. Membership in ABA includes motorcoach operators, tour operators, tourism-related organizations, and products and service suppliers.

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