Careers

ABA Career Opportunities

Meetings & Events Sales Manager

RESPONSIBILITIES:  

General Responsibilities

  • Sell major industry meetings and events including ABA Marketplace and Busworld North America, to members and non-members to ensure a high registration rate.
  • Provide excellent customer service to all current meeting and event registrants.
  • Maintain a good working knowledge of all department policies and procedures and provide suggestions for departmental growth.
  • Suggest substantive and logical improvements based on feedback from registrants.
  • Answer calls and email inquiries in a timely and professional manner.
  • Use Department Calendar to track tasks, deadlines, timelines, etc.
  • Travel as needed.
  • Keeps Standards Operating Procedures updated for registration processing and quality checks.
  • Work interdepartmentally to provide excellent member service and benefits.
  • Create weekly pipeline reports per campaign and event.

General Event Prospecting Responsibilities

  • Help create marketing collateral for use in sales campaigns.
  • Manage Marketplace and Busworld micro-sites.
  • Develop scripts for sales per audience.

Outbound Sales Campaigns Responsibilities

  • Identify target groups to sell specific events.
  • Maintain database of outbound prospects and how/where we received their contact information.
  • Manage marketing campaigns to target prospects.
  • Conduct an average of 30 calls per day based on campaign

Inbound Sales Campaigns Responsibilities

  • Maintain database of inbound prospects and how/where they heard about event(s).
  • Work with membership department to follow up with any leads regarding event registrations.

REQUIREMENTS:

  • Bachelor’s degree required. 
  • Four or more years’ experience in sales and marketing.
  • Fast learner with ability to react quickly to changing requirements.
  • Detail-oriented with effective follow up.
  • Problem solving and conflict resolution skills; empowered to make decisions.
  • Ability to prioritize tasks and projects.
  • Excellent customer service skills, including telephone manner, and face to face meetings.
  • Effective organizer and systems developer.
  • Proficiency with all Microsoft Office products.
  • Strong understanding of database management.

Submit Resume and Letter of interest to Resume@buses.org


Meetings & Events Coordinator

RESPONSIBILITIES:  

General Responsibilities

  • Process all incoming calls of event registrants.
  • Responsible for the following departmental mailboxes: Meetingsdept, mkplonline@buses.org, HMC (registrations only), BISC (registrations only), BusMARC (registrations only), FMA (registrations only)
  • Provide customer service to all current meeting and event registrants.
  • Maintain a good working knowledge of all department policies and procedures and provide suggestions for departmental growth.
  • Suggest substantive and logical improvements based on feedback from registrants.
  • Answer calls and email inquiries in a timely and professional manner.
  • Use Department Calendar to track tasks, deadlines, timelines, etc.
  • Travel when needed.
  • Adhere to monthly departmental timeline and calendar.
  • Keeps Standards Operating Procedures updated for registration processing and quality checks.
  • Work interdepartmentally to provide excellent member service and benefits.

Event Engagement Responsibilities

  • Responsible for Event Customer Service.
  • Inform delegates of benefits and services.
  • Assist with meetings & event projects including marketing campaigns, mailings, administrative support, word processing, phone campaigns, meetings, etc.

 Data Processing Responsibilities

  • Process all event registrations for association and send confirmations from appropriate database.
  • Responsible for printing badges for all events.
  • Provide event lists to host city as requested.
  • Create monthly statistical reports on registration status vs. goal.

Data Integrity Responsibilities

  • Responsible for resolving all discrepancies for event registrations.
  • Ensure accurate and comprehensive records and systems management for events.
  • Extensive knowledge of membership databases.
  • Runs Marketplace quality checks weekly.
  • Checks event discrepancies weekly.

 Inventory Responsibilities

  • Responsible for ordering badges, badge stock, ribbons and signage for all events.
  • Securing and/or producing all necessary meeting supplies.

 Accounting Responsibilities

  • Responsible for following up on Event Open Invoices via email, mail and phone calls.
  • Process payments.
  • Work with Accounting department to resolve discrepancies. 

 Education Responsibilities

  • Coordinate webinars as needed.
  • Maintain CTIS enrollee database including IUPUI and education credits.

REQUIREMENTS:

  • Bachelor’s degree required. 
  • Four or more years’ experience in a customer service field.
  • Fast learner with ability to react quickly to changing requirements.
  • Detail-oriented with effective follow up.
  • Problem solving and conflict resolution skills; empowered to make decisions.
  • Ability to prioritize tasks and projects.
  • Excellent customer service skills, including telephone manner, and face to face encounters.
  • Effective organizer and systems developer.
  • Proficiency with all Microsoft Office products.
  • Strong understanding of database management.

Applicants should submit resumes and a cover letter to Resume@buses.org