Consumer Information | American Bus Association

Consumer Information

A quality motorcoach operator is reliable, professional, offers outstanding customer service and is affordable. Safety, quality and compliance with all local, state and federal government regulations are also critical factors to consider when selecting a motorcoach operator.

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What Is ABA and the Industry Doing About Coronavirus?

The American Bus Association continues to work with a host of federal and tourism partners including the Centers for Disease Control, World Health Organization, Federal Emergency Management Agency, Transportation Security Administration, American Public Transportation Association, US Travel Association and others to keep our members updated with the most current information regarding the current situation related to infectious diseases impacts and methods to limit its spread.

What to Ask Before You Book a Bus Operator

  • Do you have proof of your federal operating authority to cross state or provincial lines, as issued by The U.S. Department of Transportation (DOT) or Transport Canada (for interstate trips)?
  • Do you have a valid, current insurance certificate that provides a U.S. minimum of $5 million in liability insurance coverage?
  • What is your USDOT number? Carriers are required to have a USDOT number clearly displayed, and should be either 5 or 6 digits long. By using that number, you can view the carrier’s safety information online.
  • When was the motorcoach last inspected? All US based motorcoaches are required to undergo an annual inspection.
  • Does the driver have a valid, current Commercial Driver’s License (CDL), with a “passenger” endorsement printed on the license itself? CDLs are only issued after drivers have demonstrated their abilities through on-road skills and a knowledge test.
  • Will this long or quick-turn-around trip require an extra driver to adhere to federal Hours of Service safety requirements?
  • Do you play the American Bus Association’s safety video, audio CD, or are equipped with ABA’s seatback pocket safety message cards? Companies must comply with Federal Motor Carrier Safety Administration (FMCSA) pre-trip passenger safety messaging requirements.
  • Do you have recommendations on lodging, restaurants, destinations, and tourist attractions? As “preferred customers,” they can often negotiate favorable group rates for you and even provide extras.
  • Do you provide bilingual drivers? (If needed.)

The ABA Advantage

Code of Ethics

ABA members operate under our Code of Ethics, adopted to promote and maintain the highest standards of bus service among its members. More

Intercity Services

For scheduled intercity service from your town to points everywhere, research online and cross check your available choices with the ABA companies.


ABA supports initiatives that help remove unsafe companies and drivers from the roads; establish educational benchmarks for drivers; and ensure companies are knowledgeable and abide by all regulatory requirements.

Get a Quote From an ABA Member Operator

ABA has partnered with The Bus Network to help customers find the best operator for their trip. Through this app, you can send a Request for Quote to all ABA members in a 100-mile radius of you. Click here to request a quote.

The American Bus Association serves a thriving industry that provides nearly 600 million passenger trips annually on charters, tours, scheduled service, and shuttles. Membership in ABA includes motorcoach operators, tour operators, tourism-related organizations, and products and service suppliers.

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